Introduction
This online store (hereinafter referred to as the “The Web Shop”) is operated by Thomas Anderberg and Ola Berg and The Rebel Saints (hereinafter referred to as “The seller”).

The terms of purchase apply to contracts for the purchase of goods concluded between the Seller and the consumer or trader who completes the order (hereinafter referred to as the “Customer”) through the Web shop. The Seller and the Customer are collectively referred to below as “Parties” and separately as “Party”.

Return Policy
If the Customer is to return Goods to the Seller, the Customer must first contact the Seller by email contact@rebelsaints.se. The Customer will then receive an return address, which must be written on the outside of the package, so that the Seller can handle the case in the best possible way.

The Customer chooses a suitable way to return the Goods to the Seller, e.g., in a cardboard box, padded envelope or bag. Please note that if the Customer’s shipment is lost or damaged by the carrier the Customer chooses to ship with, the Seller will not replace this. If the Goods have a high value, it may be advisable to send as a traceable registered letter or similar, so that the Customer has the opportunity to complain about his lost/damaged shipment to the carrier. The carrier in these cases can be e.g., PostNord, DHL and similar.

Right of withdrawal (applies only on vinyl LP’s and/or CD’s and for Swedish customers)
Customer as a consumer may have the right to cancel its purchase (right of withdrawal) carried out on distance, under the Distance Contracts Act. The right of withdrawal means that the consumer has the right to withdraw from the purchase agreement within the withdrawal period without giving any reason, provided that the conditions for the right of withdrawal are met. The withdrawal period is 14 days and starts the day after the consumer has received the Goods. The right of withdrawal applies only to consumers (non-traders).

Important! The Distance Contracts Act does only apply for Swedish customers and on vinyl LP’s and/or CD’s. It does not apply on any of the merchandize goods.

The consumer has the right to open the package to investigate the Goods, in order to determine its features and characteristics, but if a decrease in value has occurred because the Consumer has handled the Goods to a greater extent than was necessary to determine its characteristics or function, the consumer shall reimburse the Seller for the loss in value.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts relating to a Good that has been manufactured in accordance with the consumer’s instructions or which has otherwise received a clear personal character (“Specially Manufactured Goods”) (pursuant to Chapter 2, Section 11, point 3 of the Distance Contracts Act).
This means that there is no right of withdrawal for goods that are specially manufactured when ordering according to the Customer’s specified dimensions and any other wishes, such as color, print, shape, etc.

The right of withdrawal does not apply on vinyls and CD’s with a plastic cover/seal that has been broken and opened.

The right to return Specially Manufactured Goods only applies to defective Goods.

Invoking the right of withdrawal
If the Customer wishes to exercise his right of withdrawal, the Seller shall be informed by e-mail to contact@rebelsaints.se. In the Customer’s message, the Customer’s name, address, e-mail address, order number and which Goods to which the return relates must be clearly stated.

If the Customer chooses to exercise its right of withdrawal and has the right of withdrawal, the Good shall be returned to the Seller no later than 14 days from the date on which the Customer has notified the Seller that the Customer wishes to exercise his right of withdrawal. The Customer is responsible for return shipping. Goods must be returned in original packaging and well packaged to reduce the risk of damage during transport.

The Seller will make a refund within 14 days of the date on which the Seller received the Customer’s notification that the right of withdrawal is being exercised, provided that the Seller has also received the Goods in return or the Customer has proved to the Seller that the Good has been returned.

Upon the Customer’s return of a used or damaged Goods, the Seller reserves the right to deduct an amount corresponding to the decrease in value compared to the original value of the Good from the refund amount.

The Seller will refund the amount paid for the Goods, minus any impairments that have occurred due to the Customer’s handling of the returned Goods, shipping costs and other overheads.

The payment method for the refund is the same as that used by the Customer at the time of purchase unless the Parties expressly agree otherwise.

Complaints
Should the Goods be damaged or incorrectly shipped when it arrives to the Customer, the Seller undertakes to remedy the defect free of charge.

If it is found that the Goods in question is not incorrect in accordance with applicable law, the complaint will not be accepted.

Any freight damage must be complained to the carrier/shipping company.

The Customer must always contact the Seller for an approval before the Customer returns any Goods and shall provide the Customer’s name, address, e-mail address, order number and description of the defect in the complaint.

The complaint must be sent within a reasonable time after the Customer has noticed or should have noticed the fault.

The Customer as a trader has a right of complaint for two (2) months.
Customer as a consumer has a right of complaint for three (3) years under the law. Notice of reliance on defects by complaint made within two (2) months after the consumer has noticed the defect is deemed to have been made in due time.
The Seller is responsible for return shipping for approved complaints. The Seller will also pay for the shipping if the Customer wishes a new item as compensation.

Remedial
The Seller is obliged to remedy the defect or make a re-delivery only if the action is possible and can be taken at no unreasonable cost to the Seller.
Rectification or re-delivery shall be made within a reasonable time after the Customer made his claim and free of charge or material inconvenience to the Customer. Although the Customer requires a penalty other than remedial or re-delivery, the Seller is entitled to take such action, if this can be done under the conditions set out in the preceding sentence.

In the event of re-delivery, the Seller shall at his own expense withdraw the defective goods. The Customer shall make the Goods available to the Seller in the event of rectification and re-delivery. In case of re-delivery, however, this does not need to be done until a new item is delivered.

Questions
If you have any questions about our Return Policy, do not hesitate to contact us at contact@rebelsaints.se

The Rebel Saints
E-mail:
contact@rebelsaints.se

The Return Policywere updated 2025-02-04